Ohshin Bhat, a tech professional from Mumbai, recently shared a harrowing experience with a Rapido driver that sparked outrage online. In the post, Butt recounted how the driver tried to overcharge her and resorted to abuse and threats when she refused.
Bhat had booked the trip in the Rapido economy class, known for its affordability and small hatchbacks. However, she was assigned a high-end car, typically in the higher-priced category. Apparently the driver may have mistakenly classified his premium cab in the economy section to ensure more bookings.
When Bart refuses to pay the high fare, the driver’s behavior quickly turns hostile. According to the screenshot she shared, he threatened her saying, “Cancel the trip or I will beat you” and further insulted her by calling her “Bhikhari ki aulad” (beggar’s child). Despite her efforts to remain calm, the driver continued his tirade, taunting her with phrases like “Saste me chahiye, payal ja” (If you want a bargain, go ahead).
The incident raises serious questions about the responsibility of ride-hailing platforms such as Rapido. Social media users expressed their outrage, calling for stricter regulations and better customer support mechanisms to address such incidents.
See post:
I booked rapido economy and got a limousine (the driver had set economy off his end to get more rides)
He asked me to pay extra because his car was fancy, I refused and told him to cancel, so hit me in the classic way: pic.twitter.com/RUE0KK09jR
— ohshin (@ohshinbhat) December 19, 2024
The post quickly attracted attention online and received more than 100,000 views. In response, Rapido issued an apology and assured that they would conduct a thorough investigation into the matter.
“Hello, we deeply apologize for the inconvenience caused to you by the captain’s unprofessional behavior during the recent flight. Please rest assured that such behavior does not meet our standards and is completely unacceptable.
Hello, we are deeply sorry for the inconvenience caused to you due to the recent unprofessional behavior of the captain. Please be assured that this type of behavior does not meet our standards and is completely unacceptable. (1/3)
— Rapido Cares (@RapidoCares) December 19, 2024
The incident is just one of many where taxi drivers have used abusive or threatening language towards passengers. In the comments, many expressed doubts about the driver’s actions and urged Rapido to take swift action. Some have even criticized the platform, claiming it has some of the rudest drivers.
One user wrote: “What in the world is going on? Why is it Rapido every time! The only one.” Another user commented: “rapido has the worst drivers and customer support. If I could I would always Try to avoid this situation.
A third user wanted to know if the rapido driver used an iPhone. “Do Rapido drivers use iMessage?” refers to the blue bubble chat box provided in the iMessage feature.
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